Terms of Use

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the Keyshive.com website (the “Service”) operated by SOLUTIONS HIVE LTD (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

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Scope

1.1 These General Terms & Conditions of SOLUTIONS HIVE LTD shall apply to all contracts between us and a contracting partner (hereinafter “Customer”) concerning the sale, delivery, and temporary provision of digital content, digital goods, and non-digital goods (hereinafter collectively referred to as “Goods”). If we also offer services, they are provided exclusively as ancillary services to the mentioned purchase contracts. Any conflicting or additional terms and conditions proposed by the Customer shall only be recognized if explicitly agreed to in writing by us.

1.2 These Terms apply to both consumers and businesses unless explicitly stated otherwise. Where specific terms apply only to businesses or consumers, they will be indicated accordingly.

1.3 These Terms also apply to future contracts between the Customer and SOLUTIONS HIVE LTD if the Customer is a business.

1.4 Digital content includes all digital services except digital goods, including access codes, product keys, and other digital information.

1.5 Digital goods refer to software not existing on a physical data carrier and provided by us for downloading, subject to rights of use outlined in Sections 5 and 6.

1.6 Non-digital goods refer to software on a physical data carrier and other physical products provided by us.

1.7 We operate an online shop through Keyshive.com and may also sell products through various third-party marketplaces.

1.8 By placing an order, the Customer agrees to these Terms.

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Contract Conclusion

2.1 The submission of an order through our website constitutes an offer to enter into a contract. Pricing, descriptions, and offers displayed on our website do not constitute binding offers.

2.2 For purchases through third-party marketplaces, the contract is concluded upon order placement, subject to marketplace-specific terms.

2.3 Before submitting an order, the Customer must review the details carefully. Errors can be corrected using the browser zoom function or typical input correction tools.

2.4 An order confirmation email does not constitute acceptance of the purchase offer. The contract is only finalized upon further action by us.

2.5 We may accept an offer within five days by:
– Delivering the goods directly to the Customer or via a third-party delivery partner.
– Requesting payment from the Customer before processing the order.
– Providing access to a digital download or software activation key.

2.6 If we do not accept an offer within five days, it is deemed rejected.

2.7 The contract language is English.

2.8 The Customer must ensure they can receive emails from us and configure spam filters accordingly.

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Subject of the Contract

3.1 We provide goods and services exclusively as described in our online shop.

3.2 Non-digital goods include software and other physical items. Any software provided on a physical medium is subject to retention of title until full payment is received.

3.3 Digital goods include software downloads and licenses. Rights of use are granted upon full payment.

3.4 Digital content includes access codes, documentation, and other non-software digital assets. Access is subject to full payment.

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Granting of Rights

4.1 Customers receive a non-exclusive, permanent right to use digital goods upon full payment, subject to contract terms.

4.2 Customers may create a backup copy if necessary.

4.3 Customers may not sublicense, publicly distribute, or share software without explicit permission.

4.4 Customers may transfer ownership of purchased software but must cease usage and delete all copies.

4.5 If unauthorized use is detected, the Customer must acquire the necessary licenses immediately or cease use.

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Customer Obligations

6.1 Customers must take measures to secure digital goods against unauthorized access.

6.2 Customers must provide accurate contact information for transaction processing.

6.3 Customers must notify us of any issues that could affect contract execution.

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Right of Revocation

7.1 Consumers have the right to revoke purchases under applicable law.

7.2 Full revocation policies are available on our refund and return page.

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Prices & Payment Terms

8.1 Prices include VAT unless stated otherwise.

8.2 Additional fees, such as customs duties, may apply to international orders.

8.3 Accepted payment methods are displayed on our website.

8.4 Payments must be made before order processing unless otherwise agreed.

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Delivery & Shipping

9.1 Orders are shipped to the provided delivery address.

9.2 If an order is returned due to failed delivery attempts, the Customer may be responsible for additional shipping costs.

9.3 Digital content is provided via electronic download links.

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Retention of Title

10.1 Non-digital goods remain our property until full payment is received.

10.2 Customers must handle our products with care before full ownership is transferred.

10.3 Customers may resell goods but must assign claims from resale proceeds to us until full payment is received.

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Warranty & Liability

11.1 Customers have rights under consumer protection laws regarding defective products.

11.2 Digital products are warranted as described in their product documentation.

11.3 Liability exclusions apply for minor defects or improper use by the Customer.

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Final Provisions

17.1 Customers may not assign contract rights without our written consent.

17.2 English law applies, excluding international sales law.

17.3 Any legal disputes shall be resolved in the United Kingdom.

17.4 The EU provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.

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Contact Us

SOLUTIONS HIVE LTD
Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
Phone: +447453340888
Email: [email protected]

If you have any questions about these Terms, please contact us.