Terms of Use

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the keyshibe.com website (the “Service”) operated by Solution Hive LTD N°16153639 (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1.Scope

1.1 These General Terms & Conditions of Solution Hive LTD N°16153639 shall apply to all contracts between us and a contracting partner (hereinafter “Customer”) regarding the sale, delivery, and temporary provision of digital content, digital goods, and physical goods (collectively, “Goods”). In cases where services are offered, they shall be provided solely as an ancillary service to the primary purchase contracts. Any deviating, conflicting, or supplementary terms proposed by the Customer shall only become part of the contract if we have expressly consented to their application. No tacit acceptance of the Customer’s terms by our conduct shall be deemed consent.

1.2 These Terms apply to both consumers (as defined in applicable law) and entrepreneurs. Any variations in terms applicable to consumers will be expressly noted.

1.3 These Terms shall also govern future contractual relationships with entrepreneurial Customers.

1.4 “Digital content” refers to all digital services provided through our website, excluding digital goods as defined below.

1.5 “Digital goods” means any software or digital product provided for download, with usage rights as defined in clauses 4 and 5.

1.6 “Physical goods” means any software or product delivered on a physical data carrier, along with any other tangible products.

1.7 We operate an online shop via our website keyshibe.com and may also sell products via various online marketplaces. Orders placed through our website or via a Marketplace shall be governed by these Terms.

1.8 By placing an order in accordance with clause 2.2, the Customer agrees to these Terms.

2.Contract Conclusion

2.1 For purchases via our online shop, the Customer’s order constitutes an offer for contract conclusion. The prices, descriptions, and details on keyshibe.com are not themselves an offer but an invitation to treat.

2.2 For purchases through a Marketplace, the contract is concluded upon the Customer placing the order.

2.3 Customers are encouraged to review their order details carefully before finalizing their submission. You may correct any input errors until you confirm the order.

2.4 An order confirmation sent by us does not yet constitute acceptance of your offer. A contract between us is only concluded by a further act of acceptance as provided in clause 2.5.

2.5 We may accept your offer within five days by:

a) Personally delivering the ordered Goods or through a trading partner (with receipt by the Customer), or

b) Requesting payment by separate communication after your order submission.

If multiple alternatives exist, the contract shall be deemed concluded upon the first act of acceptance.

2.6 The acceptance period starts on the day following the Customer’s offer and ends at the expiration of the fifth day. Should we not accept within this period, the offer is deemed rejected, and the Customer is no longer bound.

2.7 The contract shall be concluded in the English language.

2.8 If an e-mail address is provided for contract communications, it is the Customer’s responsibility to ensure receipt of our messages. Please ensure your spam filters are set appropriately.

3.Subject of the Contract

3.1 We shall supply the Customer with the ordered Goods. Any ancillary services provided are solely in support of the delivery of Goods and shall be performed at our discretion using our employees, subcontractors, or agents.

3.2 For physical goods, our service is based on the descriptions provided on keyshibe.com or the respective Marketplace. The applicable title retention and transfer rights are as described herein. For software delivered on a physical medium (“Software Purchase”), we shall provide the software along with associated documentation. Until full payment is received (see clause 8), all delivered materials remain subject to our retention of title. The details provided on our website or Marketplace shall govern the specifics of the software.

3.3 For digital goods:

a) For a Software Purchase, we shall transfer the digital software specified in the licence certificate (in object code) along with a download option and accompanying user documentation. Until full payment (see clause 8), the documentation remains subject to our retention of title, and rights are granted as per clause 4.

b) For Software Leasing, we temporarily provide the software specified in the licence certificate (in object code) for the agreed term along with a download option and documentation. Until full payment, the documentation remains subject to our retention of title, with rights granted as per clause 5.

3.4 For digital content contracts, we shall provide access as detailed, subject to full payment per clause 8. In certain cases, provisional access may be granted.

3.5 Any additional services will be provided only after a separate consultation and only as an ancillary service.

3.6 The delivery conditions are governed by clause 9.

3.7 Should the Customer fail to provide necessary documents, data, or cooperation required for contract execution, additional charges may be applied.

3.8 In the case of entrepreneurial Customers, timely self-delivery is reserved if we are not responsible for any delays.

4.Granting of Rights for Software Purchases

4.1 This clause applies exclusively to contracts for software purchases as described in clauses 3.2 and 3.3(a).

4.2 Upon full payment, the Customer receives a non-exclusive, perpetual right to use the Goods in accordance with the contract. Provisional usage may be granted prior to full payment. The software may only be used concurrently by the number of individuals equal to the quantity acquired. The Customer is not permitted to lease, sublicense, or publicly share the software. Clause 4.5 remains unaffected.

4.3 The Customer may create a backup copy of the software for future use.

4.4 Decompilation or reproduction is permitted only as allowed by law and only if we have failed to provide the required information upon request.

4.5 The Customer may transfer the acquired software to a third party only upon complete cessation of its use, ensuring removal from all systems, unless otherwise required by law. The third party must also agree to the same usage terms.

4.6 Should usage exceed the contracted rights in terms of quality or quantity, the Customer must promptly acquire additional licenses.

4.7 Copyright notices and identifying features of the software must not be removed or altered.

5.Granting of Rights for Temporary Software Provision

5.1 This clause applies exclusively to contracts for the temporary provision of software (Software Leasing) as described in clause 3.3(b).

5.2 Upon full payment, the Customer is granted a non-exclusive, non-transferable, and non-sublicensable right to use the software temporarily as defined in the contract and licence certificate. Provisional usage may be granted prior to full payment. The usage rights include installation, RAM loading, and authorized use. The Customer must not lease, sublicense, or publicly share the software.

5.3 The Customer may create a backup copy for future use.

5.4 Decompilation or reproduction is permitted only as provided by law, under the condition that we have not supplied the necessary information upon request.

5.5 Reproduction beyond the stated allowances is prohibited.

5.6 The Customer is not entitled to transfer any copies or backup copies to third parties, nor resell or lend the software.

5.7 Any violation of these provisions will result in the immediate termination of the granted rights, and the Customer must cease use and remove all copies without delay.

6.Customer’s Obligations

6.1 Unless stated otherwise in the licence or documentation, the Customer must take appropriate measures to secure the Goods against unauthorized access.

6.2 The Customer must designate a point of contact whose communications are binding. This requirement does not apply to individual consumers.

6.3 The Customer must inform us of any circumstances or processes relevant to the contract’s execution.

6.4 The Customer is obligated to cooperate fully with us, including providing any necessary documents or information (e.g., ID, passport, or driver’s license) required for contract performance and timely notification to their employees regarding forthcoming deliveries or services.

7.Right of Revocation

7.1 Consumers have a right to revoke the contract.

7.2 Detailed information on the right of revocation is available on our Returns and Refund Policy page .

8.Prices and Payment Terms

8.1 Unless otherwise stated, all prices on keyshibe.com are total prices including applicable VAT. Any additional delivery or shipping costs will be stated separately.

8.2 For deliveries outside the European Union, additional costs (such as bank fees, remittance fees, customs duties, or taxes) may apply, which the Customer must bear.

8.3 Available payment methods will be communicated on keyshibe.com or the respective Marketplace.

8.4 For payments by bank transfer, payment is due immediately after contract conclusion unless a later date is agreed.

8.5 For payments processed via services such as PayPal, SOFORT, Amazon Pay, Klarna, or credit card, the respective service’s terms and conditions will apply. Detailed payment instructions and any associated fees will be provided during the checkout process.

8.6 Claims for set-off or retention are subject to the limitations described herein.

8.7 In case of late payment, interest and any associated collection costs may be charged in accordance with applicable legal provisions.

8.8 For business customers, if a valid VAT identification number is provided at the time of order, a net price may be applicable.

9.Delivery & Shipping Terms

9.1 Unless agreed otherwise, Goods will be delivered via the chosen shipping method to the address provided by the Customer during the order process.

9.2 Should delivery fail due to an incorrect address or inability to receive the package, any additional shipping costs incurred will be borne by the Customer, except when the Customer exercises a legal right of revocation or is otherwise not responsible.

9.3 Self-collection is not available.

9.4 Digital content will be delivered electronically via a download link or sent to the Customer’s e-mail address.

10.Retention of Title

10.1 Title to physical goods remains with us until the purchase price has been fully paid.

10.2 The Customer must safeguard the physical goods and clearly indicate that they remain our property by, for example, segregating them from other goods. This clause does not apply to consumers.

10.3 If third parties intervene (e.g., through attachments), the Customer must notify us immediately in writing.

10.4 The Customer may resell the physical goods in the ordinary course of business, but they may not pledge or assign them as security without our consent. Any claims arising from such resale are assigned to us as security for our claim until payment is complete.

10.5 If physical goods are integrated into a uniform item, the Customer transfers proportional co-ownership of the resulting item to us as further security for our claim.

10.6 If the physical goods become part of a new product in such a way that our title is only partially preserved, the proportional retention of title applies. Claims from any resale of the resulting product are assigned to us.

10.7 If the security provided exceeds our claim by more than 20%, the Customer may request the release of the excess security at our discretion.

11.Warranty for Software Purchases and Digital Goods

11.1 These provisions apply to contracts for software purchases and digital goods (clauses 3.2 and 3.3(a)).

11.2 Claims for material defects become statute-barred one year after risk transfer, except where longer periods are mandated by law. This does not apply to consumers.

11.3 For used Goods, warranty rights for material defects may be limited, subject to applicable legal regulations.

11.4 Any descriptions provided on keyshibe.com or in accompanying documentation are representations of condition and not guarantees of performance, unless explicitly stated otherwise.

11.5 For business customers, legal obligations for inspection and defect notification apply as required.

11.6 Minor defects shall not justify a refusal to accept delivery if the product is otherwise usable.

11.7 Warranty does not cover defects resulting from improper operation, unauthorized modifications, or use in an unsuitable environment.

11.8 If a defect is detected, we may choose to remedy the defect or provide a replacement. Consumers may have adjusted rights regarding value replacement rather than product return.

11.9 All expenses for inspection and remedy of defects will be borne by us if a defect is confirmed, unless the defect is due to inaccurate reporting by the Customer.

11.10 Claims for defects do not apply for minor deviations or wear attributable to normal use or external factors beyond our control.

11.11 Any recourse claims for defects shall be limited as provided by applicable law.

11.12 The limitations on liability set forth herein do not apply to claims arising from intentional or grossly negligent conduct, fraudulent concealment of defects, or breaches of statutory guarantees.

11.13 Should we provide updates, upgrades, or new versions, these warranty terms shall apply accordingly.

11.14 Where legal defects exist, the provisions of this clause apply accordingly.

12.Warranty for Temporary Software Provision

12.1 These provisions apply exclusively to contracts for the temporary provision of software (clause 3.3(b)).

12.2 The Customer is entitled to legal warranty rights for material defects. The Customer must notify us of any defects promptly.

12.3 The Customer’s right to immediate contract termination due to non-conformity is excluded, except in cases of defects maliciously concealed by us or where we are responsible for delivery delays.

12.4 Warranty rights do not apply if the software is used contrary to intended purposes, is modified without our written consent, or is deployed in an unsupported environment unless the defect is inherent in the software.

12.5 Minor deviations or wear due to normal use are not covered under this warranty.

12.6 The limitations of liability outlined herein do not apply to cases involving injury or breaches as provided by applicable law.

12.7 Updates or new versions provided under the contract shall be subject to these warranty provisions on a proportional basis.

12.8 Where legal defects exist, the provisions of this clause apply accordingly.

13.“100% Money-Back Guarantee” Terms

The guarantee is valid for 3 years from the invoice date (or for the product’s duration if limited). Upon proof of purchase and written confirmation that the product is no longer used or forwarded to third parties, 100% of the paid price will be reimbursed within 14 days. Please refer to refund-policy for further details.

14.Liability for Other Breaches of Duty

14.1 We shall be liable for breaches of duty that do not involve material or legal defects, including intentional or grossly negligent acts causing injury to life, limb, or health.

14.2 For simple negligence in fulfilling essential contractual obligations, our liability is limited to foreseeable, typical damages as anticipated at contract conclusion.

14.3 Liability for any claims beyond those specified in clauses 12.1 and 12.2 is excluded, including tort liability, except for default in contract conclusion.

14.4 We are not liable for any loss of data, repair costs, or other services resulting from improper backups by the Customer. It is the Customer’s responsibility to maintain proper backups.

14.5 Any agreed limitations of liability also apply to our employees, officers, and agents.

14.6 Claims under the Product Liability Act remain unaffected.

15.Redemption of Campaign Vouchers

15.1 Campaign Vouchers issued free of charge in advertising campaigns may only be redeemed on keyshibe.com and only within the indicated validity period.

15.2 Certain products may be excluded from voucher campaigns as specified on the Campaign Voucher.

15.3 Campaign Vouchers must be redeemed during the ordering process; post-order adjustments are not permitted.

15.4 Only one Campaign Voucher may be used per order.

15.5 The order’s total must equal or exceed the Campaign Voucher value. Any remaining credit will not be reimbursed.

15.6 If the Voucher does not cover the full order value, an alternative payment method must be used to settle the remaining amount.

15.7 Campaign Voucher credit is non-cashable and does not bear interest.

15.8 Should the Customer revoke the purchase (in whole or in part), the Voucher will not be reimbursed.

15.9 Campaign Vouchers are transferable. We may discharge our obligations to the voucher holder if their entitlement is confirmed, except in cases of evident ineligibility.

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16.1 These Terms shall be governed exclusively by English law, excluding any conflict of law rules, except to the extent that mandatory provisions of the law of the consumer’s domicile apply.

16.2 The exclusive place of jurisdiction for any disputes arising from these Terms is our registered office, although we may bring claims in any competent jurisdiction as permitted by law. This does not apply to consumers.

16.3 The EU Commission’s online dispute resolution platform is available at https://ec.europa.eu/consumers/odr. While we are not obliged to participate in alternative dispute resolution, we are willing to consider it for consumer disputes without affecting our other legal rights.

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Contact Us

SOLUTIONS HIVE LTD

N°16153639
📍: 2 Frederick Street, Kings Cross,Office #25, London, United Kingdom, WC1X 0ND
☎️: +442080404672
📧: [email protected]

If you have any questions about these Terms, please contact us.