Refund Policy

1. Right to Cancel

•You have the right to cancel your purchase within 14 days from the day the contract is concluded.

•To cancel, please notify us in writing via email,  at: [email protected]

•In your communication, please include your order number and a clear statement of your decision to cancel.

•To meet the cancellation deadline, it is sufficient that you send your cancellation notice before the 24 hours period expires.

•Once cancelled, we will reimburse all payments received from you—without undue delay and no later than 24 hours after receiving your cancellation notice. Reimbursement will be made using the same method of payment you used, unless you expressly agree otherwise. You will not incur any fees due to the reimbursement process.

2. Non-Delivery

•In rare cases, delivery issues (e.g., email provider delays, messages ending up in spam or junk folders) may prevent you from receiving your digital product.

•If you suspect non-delivery, please first check your spam/junk folder. If the product is still not received, contact our customer service immediately with your order number.

•Claims for non-delivery must be submitted in writing within 14 days from the order date. If you do not contact us within this period, the product will be considered delivered and downloaded, and you will forfeit your right to a refund on the basis of non-receipt.

3. Major Defects

•We test all digital keys thoroughly before release. However, due to the nature of digital products, issues may occur.

•If you receive a defective product, please notify us immediately. at : [email protected]

•Our technical team will work to resolve the issue. If we fail to correct the defect within 48 hours from your initial complaint, you are entitled to choose between a full refund or a replacement product of equal or similar value.

4. Product Not as Described

•If the product you receive is materially different from the description on our website, please report this discrepancy in writing within 30 days of purchase.

•Your report should include clear evidence that the product does not match the description provided on our site.

•Complaints based solely on unmet expectations (without objective evidence) may not qualify for a refund.

5. Refund Processing

•Our refund policy offers a full refund within 30 days of your purchase if you meet the conditions outlined above.

•Once a refund request is approved, we will submit the refund immediately. Please note that your financial institution may take up to 20 days for the refund to appear on your account or card.

•For further details about refund processing times, please More details can be found via Stripe.com at Customer refund processing time.

Important Conditions:

•Activated Keys: Refunds will not be issued for digital keys that have already been activated.

•Email Accuracy: It is your responsibility to provide a correct email address. If you enter an incorrect email (or a typo) resulting in non-delivery, please contact us with your order number as soon as possible.

•Customer Support: Our technical support team is available to assist you with any issues before a refund is processed. If you decline our assistance, a refund request may be denied.

•License Scope:

The digital license you purchase is valid for the number of PCs specified in the product description. Please refer to the individual product details for information on whether the key is for a single PC, multiple PCs, or unlimited usage.

If you have any questions or need further assistance regarding our refund policy, please contact us at [email protected]

CONTACT US:

Company Name: SOLUTIONS HIVE LTD

Registration number: 16153639

📍: 2 Frederick Street, Kings Cross,Office #25, London, United Kingdom, WC1X 0ND
☎️: +442080404672
📧: [email protected]